Citizen’s Charter


Mandate

The Philippine Commission on Women (PCW) is the primary policy-making and coordinating body on women and gender equality concerns. As the oversight body on women’s concerns, PCW acts as a catalyst for gender mainstreaming, an authority on women’s concerns, and a lead advocate on gender equality, women’s empowerment, and women’s human rights.

The PCW, formerly known as the National Commission on the Role of Filipino Women (NCRFW), was established on 7 January 1975. It was renamed Philippine Commission on Women and its mandate was expanded through Republic Act 9710, otherwise known as the Magna Carta of Women (MCW), which was signed on August 14, 2009.



Vision Statement

PCW is a nationally and globally recognized premier policy-making and oversight agency on gender equality and women empowerment effectively collaborating with stakeholders in building a gender-responsive Philippines where women and girls are recognized, valued, and empowered as agents of positive change.



Mission Statement

The PCW is a policymaking, advisory, and coordinating body that leads in the development of gender-responsive policies, conduct of advocacy, provision of appropriate and strategic technical assistance, and monitoring and evaluation of plans and programs on gender mainstreaming towards a more gender-responsive government bureaucracy and institutions.



Service Pledge

PCW, a policy-making and coordinating body on gender equality and women’s empowerment, commits to sustain the promotion of women’s socio-cultural, economic, civil, and political rights thru the provision of:

• Relevant and responsive policy development, advocacy, monitoring and evaluation; and
• Appropriate and strategic technical assistance.

As public servants working in PCW, we strive to develop competence and expertise on Gender and Development (GAD) and deliver our products and services through efficient, inclusive, and innovative processes. To achieve these, we shall continually improve the effectiveness of our Quality Management System (QMS) and our products and services to the satisfaction of our clients and relevant interested parties, in accordance with statutory and regulatory requirements.




Provision of GAD Information and Referral Services

This includes the provision of relevant information on GAD-related concerns, and referral to appropriate government agencies of concerns from private institutions and individuals, the nature of which is beyond the mandate of PCW. This service also covers the operations of the PCW library which includes access to reference and library resources and the sharing of and distribution of PCW publication/Information, Education, and Communication (IEC) materials.


Office or Division

Corporate Affairs and Information Resource Management Division  (CAIRMD)

Classification:

Simple Transactions: GAD-related
information that is readily available, either as a publication material or as an unpublished but finalized material.



Complex Transactions: GAD-related information that is not readily available, requiring the coordination with relevant
divisions and/or agencies/stakeholders, review and approval of appropriate authorities prior to release.



Highly Technical Transactions: GADrelated information that is not readily available and requires further research,
consultation with other stakeholders,
processing of raw tables from available
databases, and/or review/approval of
PCW Board.

Total Processing Time

Walk-in: 130
working minutes




Written Requests:
Simple Transactions:
within 3 Working
Days


Complex Transactions:
within 7 Working
Days

Highly Technical
Transactions:
within 15 Working Day

Type of Transaction Who may avail

Government to Citizen, Government to Government (for Library Services)

Fees to be paid

None

General Public, Private Sector, Government Instrumentalities (for Library
Services)

Documentary requirements

Where to secure

For Walk-in Clients:
Visitor’s log
Client Satisfaction Measurement (CSM) form

For Written Requests:
Letter Request / Email correspondence

Security Guard


Client Steps

Agency Actions

Person in
Charge

Processing
Time

WALK IN CLIENT

1. All client/s pass
through the Security
Guard for
identification and
other security
procedures.

1.1 The Security Guard requests the client/s to fill out the CSM form where the nature of the request is indicated.

If the nature of the request is GAD
information or Library and PCW publication/IEC materials, the Security Guard refers the client to the
Information Officer of the Corporate
Affairs and Information Resource Management Division

Security Guard

2-5 minutes

2. Clients to proceed to the designated area to meet the assigned Information Officer

2.1 Provides the requested information if available in PCW or advises the client
on where to get the unavailable information, when applicable.

Information
Officer

15-120
minutes

2.2 Assists the client in finding appropriate
reading materials from the PCW library
reserved collections or provides free
copies of PCW publications and/or IEC materials.

Librarian
/Information
Officer

15-120
minutes

3. Client to accomplish the CRSM form and drop it at the box located near the Security Guard

3.1 Ask the client to accomplish the CRSM form.


The Human Resource Management and Development Section (HRMDS) will collect and process the CRSM.

Security Guard/Librarian /Information Officer
HR Management Officer II

5 minutes

Written Inquiries/Requests

1. Sends letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry.

1.1 Receiving division/unit forwards letter of request to the Records Section for recording in the Document Management System or DMS (requests/inquiries not directed to Records Section’s email

Records Officer
or Division/Unit
that receives an
e-mail

Simple –
within 3 working days

Complex –
within 7 working days

Highly
Technical –
within 15 working days

1.2 Record Section inputs the request to the DMS for instructions of the Head of the Agency and forwards to CAIRMD if the request falls under the GAD Information and Referral Service

Records Officer, Office of the Executive Director

1.3 Checks the DMS and responds to the request/inquiry of the client

Information Desk Officer – CAIRMD

2. Client to accomplish the CRSM form

2.1 Assigned Information Desk Officer provides link to the online CRSM form and requests client/s to accomplish the form.


All accomplished CRSM form are submitted automatically to the HRMDS for processing.

Information Desk Officer - CAIRMD

Updates the DMS on the actions taken and on the status of the assistance provided

Provision of ICT Support Services for External Users of the GMMS

This service covers the provision of helpdesk/ICT support services for National Government Agencies, Bureaus, Offices, State Universities and Colleges (SUCs), Government-Owned and/or -Controlled Corporations (GOCCs), Legislative and Judiciary Branches, and Constitutional Bodies on the use of the Gender Mainstreaming Monitoring System.
Note: Please refer to the Provision of ICT support services (for internal users of the GMMS) for PCW users of the the GMMS


Office or Division

Corporate Affairs and Information Resource Management Division (CAIRMD)

Classification

Simple, Complex and Highly-technical

Total Processing Time

GMMS Helpdesk

- Simple requests (13:37 to 16 working hours);

- Complex requests (32:19 to 38 working hours);

- Highly technical requests (107:07 to 126 working hours)

Type of Transaction


Government to Government

Fees to be paid

None

Who may avail

PCW staffers, external system users (GMMS)

Documentary requirements

Where to secure

Accomplished GMMS User Registration Form

PCW Website/Email Request to gmmshelpdesk@eeeporn.com


Client Steps

Agency Actions

Person in
Charge

Processing
Time

External client to send email or phone request for GMMS-related support request.

1.1 ICT staff receives request for ICT support thru email


1.2 ICT staff assess the nature of the ICT support requests and details that the client provided


1.3 The ICTS staff logs the details in the Request for System Technical Assistance Received thru Ph

ICT Staff

2-3 hours

Troubleshooting and Application of Solutions

1.4 The GMMS Helpdesk Officer will look into the reported issue and, if necessary, request more information.


1.5 The GMMS Helpdesk Officer logs/encodes the details of the service in the Monitoring Sheet for the GMMS Technical Assistance

ICT Staff

-Simple requests
(13:37 to 16 working hours);

- Complex requests
(32:19 to 38 working
hours);


- Highly technical
requests (107:07 to 126 working hours)

2. Client to accomplish the CRSM form

2.1 GMMS Helpdesk Officer provides link to the online CRSM form and requests client/s to accomplish the form. All accomplished CRSM form are submitted automatically to the HRMDS for processing.

Violence Against Women (VAW) Referral Services

This includes the provision of information and referral services to clients with concerns related to Violence Against Women.


Office or Division

Inter-Agency on Violence Against Women and Their Children  (IACVAWC)

Classification

Simple Transactions:  information is readily available.

Complex Transactions:information is not readily available, requires coordination with concerned service providers/agencies, and necessitates the review and approval of appropriate authorities prior to release.


Highly Technical Transactions:
information is not readily available and require further research, consultation with other stakeholders, or review/approval of PCW Head of Agency or the IACVAWC member-agencies

Total Processing Time

Walk-in: 130 working minutes


Written Requests: Simple Transactions: within 3 Working Days

Complex Transactions: within 7 Working Days


Highly Technical Transactions: within 15 Working Days

Type of Transaction

Government to Citizen

Fees to be paid

None

Who may avail

VAW Victim-Survivors, General Public

Documentary requirements

Where to secure

For Walk-in Clients:
- Visitor’s log
-Client Request and Satisfaction Measurement (CRSM) Form

For Written Requests:
Letter Request, email correspondence, or online report via DICT eGov Application

Security Guard


Client Steps

Agency Actions

Person in Charge

Processing Time

Walk-In Client

1. All walk-in clients pass through the Security Guard for identification and other security procedures.

The Security Guard:
1.1 Provides the CRSM Form to the client.


1.2 Notifies the Intake/Attending Officer about the arrival of the walk-in client


1.3 Guides the client to wait at the designated area

Security Guard

2-5 minutes

2. Clients to proceed to the designated area to meet the Information/Intake Officer

Intake/Attending Officer:


2.1 Meets the client at the designated area.


2.2 Assesses the inquiry/request and provides relevant information or advice including the appropriate service providers or agencies that have the mandate/capacity to respond to client’s needs/concerns.


2.3 Where necessary:
- consults concerned service provider(s) and other government agencies for advice and/or referral; or
- provides a referral letter for presentation to other service providers or agencies.

IACVAWC
Secretariat

15-120
minutes

3. Client to accomplish the CRSM form and drop it at the box located near the Security Guard

3.1 Ask the client to accomplish the CRSM form.


The Human Resource Management and Development Section (HRMDS) will collect and process the CRSM form.

IACVAWC Secretariat and NMFO


HRMDS assigned staff

5 minutes

Written Inquiries/Requests

1. Client to send written communication to PCW (e-mail, courier/postal service/fax, online report via DICT eGov application)

The Intake/Attending Officer:


1.1 Reviews the communication, redacts personal/identifying details to ensure client confidentiality, and forwards it to the Records Section for entry in the Document Management System (DMS).


1.2 Assesses the nature of requests or concern and provides relevant information and assistance or asks for additional details from the client.
For reports received via other online platforms (i.e. DICT eGov Application), the Intake/Attending Officer:


1.3 Contacts the client via his/her provided contact details to acknowledge the report and gather additional information.


1.4 Provides relevant information and advice to the client.


Where necessary, the Intake/Attending Officer may also:
- consult concerned service provider(s) and other government agencies for advice and/or referral;
- provide a referral letter for presentation to other service providers or agencies.

IACVAWC Secretariat

within 15 working days

2. Client to accomplish the CRSM form

2.1 Provides link to the online CRSM form and requests client/s to accomplish the form.


All accomplished CRSM form are submitted automatically to the HRMDS for processing.

IACVAWC Secretariat

Updates the DMS or other online platforms (i.e. DICT eGov Application) on the actions taken.

IACVAWC Secretariat

Provision of Responsive GAD Technical Assistance

This service covers the provision of GAD-related support services to clients in the forms of consultation, advice, capacity building, information and referral, or knowledge products provided by PCW to agencies in order to build their institutional capacities for gender mainstreaming and guide their efforts in pursuit of gender equality and women’s empowerment.


Office or Division

Technical Services and Regional Coordination Division (TSRCD), Policy Development, Planning, Monitoring And Evaluation Division (PDPMED) and Sectoral Coordination Division (SCD)

Classification

Simple Transactions: GAD-related technical assistance and inquiries are readily available, e.g., available and schedule of GAD trainings for government agencies and LGUs, certification process of GAD Resource Pool and/or Local Learning Hub, available information materials or knowledge products on GAD


Complex Transactions: GAD-related technical assistance and inquiries necessitate coordination with requesting institutions and the evaluation and approval of appropriate authorities, e.g., provision of technical advice on the preparation of agency/LGU GPB, development / implementation of GAD PAPs, request of agencies/partner institutions to review documents related to the hiring of GAD Consultants, request for GAD resource persons and referrals to subject matter experts on GAD related trainings



Highly Technical Transactions: GAD-related technical assistance and inquiries require the use of technical knowledge, specialized skills and/or training in the process and/or evaluation thread, e.g., request of agencies conceptualizing the development of GAD training programs, request of agencies for comments/review of GAD learning modules, request for inputs and comments on draft HGDG checklist, and other related learning materials, provision of GAD-related inputs in the national and regional development plans and policies

Total Processing Time

Walk-in: 155 working minute


Written Requests:
Simple Transactions:
within 3 Working Days


Complex Transactions:
within 7 Working Days


Highly Technical Transactions:
within 15 Working Day

Type of Transaction

Government to Government

Fees to be paid

None

Who may avail

Government Instrumentalities

Documentary requirements

Where to secure

For Walk-in Clients: Visitor’s logbook and Client request and Satisfaction Measurement (CRSM) form and/or GAD Rapid Assessment Tool

For Written Requests: Letter Request

Security Guard


Client Steps

Agency Actions

Person in Charge

Processing Time

Walk-in Client

1. The client shall
secure an appointment by
sending an email to PCW.

1.1 Prior to the official visit, the client is
encouraged to make an appointment
by sending an email to PCW
specifying the details such as
number of visitors, purpose of the
visit, among others.



1.2 The assigned GAD Specialist/Officer
will coordinate / accommodate the
TA request of clients. If a particular
GAD Specialist/Officer is specifically
requested, s/he will directly
coordinate with the client for a
common schedule.

Assigned
Technical
Officer of the
concerned
Division

10 minutes

2. All clients pass
through the Security Guard for identification and other security
procedures.

2.1 During the actual visit, the Security
Guard requests the clients to fill out
the CRSM form where the nature of
the request is indicated.


2.2 The Security Guard refers the client
to the concern division

Security Guard

2-5 minutes

3. Clients to proceed
to the designated
area to meet the
responding
Division’s representative

3.1 Reviews the nature of the request
and provides the necessary
information and/or technical
assistance

Assigned Technical
Officer of the concerned Division

30-135 minutes
(depending on the clients’ needs)

4. Client to accomplish the CRSM form and drop it at the box located near the Security Guard

4.1 Assigned Technical Officer to ask the
client to accomplish the CRSM form.
The Human Resource Management
and Development Section (HRMDS)
will collect and process the CRSM.

Assigned
Technical
Officer of the
concerned
Division
HRMDS
assigned staf

5 minutes

Written Inquiries/Requests

1. Send letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry.

1.1 Receiving division/unit forwards
letter of request to the Records
Section for recording in the Document Management System or DMS (requests/inquiries not directed
to Records Section’s email)

Records Officer
or Division/Unit
that receives an
e-mail

Simple
within 3 working days

Complex
within 7 working days

Highly Technical
within 15 working days

1.2 Record Section inputs the request to
the DMS for instructions of the Head
of the Agency and/or forwards
directly to TSRCD for technical
assistance requests from
government agencies

Records
Officer, Office
of the Executive
Director

1.3 The Administrative Assistant
/Assigned GAD specialist/officer
monitors, and checks the DMS for
any TA request with instructions
from the Office of Head of Agency.

Administrative
Assistant
(AA)/Assigned
GAD
specialist/officer

1.4 The Chief GAD Specialist/Division
Chief/Officer-In-Charge provides
instructions regarding the requests.
TAs from priority agencies shall be
forwarded to and coordinated with
the Sectoral Coordination Division
(SCD). While other TAs, depending
on the nature of requests will be forwarded to/coordinated with the
concerned Division. e.g. PDPMED
for comments on GPB and GAD AR;
CAIRMD for tutorial on GMMS,
among others.

The Chief GAD
Specialist/
Division
Chief/Officer-In-
Charge

1.5 The Administrative Assistant
updates the DMS for official
recording of the instructions to the
TA requests received.

Administrative
Assistant

1.6 The assigned GAD Specialist/Officer
acts on the instructions of the Chief
GAD Specialist/Division Chief/OIC,
and updates the DMS for actions
taken relevant to the GAD TA
request.

GAD Specialist/Officer

2. Client the accomplish the CRSM form

2.1 Assigned GAD Specialist/Officer
provides link to the online CRSM
form and requests client/s to
accomplish the form.


All accomplished CRSM form are
submitted automatically to the
HRMDS for processing.

Review and Endorsement of GAD Plan and Budget (GPB)

This service covers the review and endorsement of GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the submitted GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.


Client Steps

Agency Actions

Person In Charge

Processing Time

Submission of GPBs

1. Agencies submit
their GPB through the GMMS

1.1 Review Moderator tags reviewers based on agreed agency assignments.

Review
Moderator or
Alternate
Review
Moderator

30 working days

1.2 Reviewers receive GMMS notifications of their assigned agency GPB and take note of the prescribed period when these documents have to be reviewed and returned to the
agencies.

Assigned reviewer

1.3 Reviewers determine the GPB’s
compliance to the minimum 5% GAD
budget requirement and the
provisions of the MCW and relevant
guidelines on GAD Planning and
Budgeting. If found compliant, the
reviewer forwards the GPB to the
endorser with recommendation for
its endorsement. If not compliant to
the requirements, the reviewer
returns the unendorsed GPB to the GPB owner.

Assigned reviewer

1.4 Endorser reviews the recommendations and if found
compliant, endorses the GPB and
sends it back to the agency together
with a link to the GPB Review and
Endorsement Process Evaluation
Form.

Endorser

2. Agency of
endorsed GPB
accomplishes the
GPB Review and
Endorsement
Process
Evaluation
Form included in
the GMMS
generated
notification that is
sent to the
agencies upon
the endorsement
of the GPB

2.1 ODDO receives the filled-out forms
for processing and analysis and
notes comments/remarks to be discussed in the ManCom meeting.

ODDO assigned staff


Client Steps

Agency Actions

Person In Charge

Processing Time

Submission of GPBs

1. Agencies submit
their GPB through the GMMS

1.1 Review Moderator tags reviewers based on agreed agency assignments.

Review
Moderator or
Alternate
Review
Moderator

30 working days

1.2 Reviewers receive GMMS notifications of their assigned agency GPB and take note of the prescribed period when these documents have to be reviewed and returned to the
agencies.

Assigned reviewer

1.3 Reviewers determine the GPB’s
compliance to the minimum 5% GAD
budget requirement and the
provisions of the MCW and relevant
guidelines on GAD Planning and
Budgeting. If found compliant, the
reviewer forwards the GPB to the
endorser with recommendation for
its endorsement. If not compliant to
the requirements, the reviewer
returns the unendorsed GPB to the GPB owner.

Assigned reviewer

1.4 Endorser reviews the recommendations and if found
compliant, endorses the GPB and
sends it back to the agency together
with a link to the GPB Review and
Endorsement Process Evaluation
Form.

Endorser

2. Agency of
endorsed GPB
accomplishes the
GPB Review and
Endorsement
Process
Evaluation
Form included in
the GMMS
generated
notification that is
sent to the
agencies upon
the endorsement
of the GPB

2.1 ODDO receives the filled-out forms
for processing and analysis and
notes comments/remarks to be discussed in the ManCom meeting.

ODDO assigned staff

Review and Endorsement of Adjusted/Recalibrated Endorsed GPB

This service covers the review and endorsement of adjusted/recalibrated GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the adjustments to the endorsed GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.


Office or Division

Technical Services and Regional Coordination Division (TSRCD), Policy
Development, Planning, Monitoring And Evaluation Division (PDPMED)
and Sectoral Coordination Division (SCD)

Classification

Highly Technical

Total Processing Time

35 working days

Type of Transaction

Government to Government

Fees to be paid

None

Who may avail

Government Instrumentalities

Documentary requirements

Where to secure

Letter of request indicating proposed adjustments to the endorsed GPB

N.A.


Client Steps

Agency Actions

Person in Charge

Processing Time

Submission of Adjusted/Recalibrated Endorsed GPB

1. Agency submits a letter outlining the proposed changes to the endorsed GPB to PCW.

1.1 PCW to make an initial assessment if
there is indeed a need to adjust or
recalibrate the endorsed GPB and/or if the proposed new GAD projects, programs, or activities are acceptable.

Assigned reviewer

15 working days

1.2 Once the changes are found to be necessary and acceptable, the agency
shall be given access to encode and submit the revisions to the GPB through
the GMMS.

Assigned reviewer

10 working days

1.3 Reviewer reviews and recommends for re-endorsement of the adjusted GPB.

Assigned reviewer

20 working days

1.4 Endorser reviews the recommendations and endorses
the GPB and sends it back to the
agency together with a link to the GPB Review and Endorsement
Process Evaluation Form.

Endorser

3 working days

2. Agency of
endorsed adjusted GPB Review and
Endorsement Process
Evaluation Form
included in the
GMMS generated
notification that
is sent to the
agencies upon
the endorsement of
the GPB

2.1 ODDO receives the filled-out
forms for processing and analysis and notes comments/remarks tobe discussed in the ManCom
meeting.

Assigned
ODDO staff

Responding to Requests for Technical Inputs on Legislative and Policy Documents, Plans and Reports

This service covers the review and provision of inputs or preparation of position papers on bills/legislative-related documents/policies to integrate women’s issues and GAD concerns.


Office or Division

Policy Development, Planning, Monitoring and Evaluation Division
(PDPMED), Sectoral Coordination Division (SCD) and Technical Services and Regional Coordination Division (TSRCD)

Classification

 Highly-technical

Total Processing Time

20 working days

Type of Transaction

Government to government

Fees to be paid

None

Who may avail

Government instrumentalities

Documentary requirements

Where to secure

Letter Request
Document requiring technical inputs

N.A.


Client Steps

Agency Actions

Person in Charge

Processing Time

Agency request letter to PCW (e-mail/ courier/postal service/fax) indicating the details of the request.

1. Records Section receives, scans, and uploads the set of
documents to the document management system (DMS), and forwards the same to the Office of the Head of Agency.

Assigned staff of the
Records Section

4 working hours

1.2 Office of the head of agency reviews the request and
forwards the same to the appropriate division through the
DMS.

Assigned staff of the
Records Section Office of the Head of
Agency

28 working hours
(instructions /approval/review /comments /Signature

1.3 Division chief (DC) or officer-in-charge (OIC) of concerned division provides
instructions and forwards the documents to the concerned technical officer/s who will
review the document/s and
prepare the technical
inputs.

Concerned Division
Chief/Officer in-
Charge

16 working days

1.4 The assigned technical
officer reviews the
document/s and
prepares the draft
technical inputs/response. If
needed, the technical
officer seeks additional
inputs and/or requests
data/inputs from other technical officers within
the assigned division
and/or of other
divisions and/or from
other government
agencies.


The technical officer
submits the draft
inputs/response to the DC. In special
circumstances (e.g.,
time sensitive
requests), a copy of
the inputs may also be submitted
simultaneously to the head of agency/higher
authority for their
inputs and approval.

Assigned Technical
Officer

1.5 The DC/designated
OIC or in special
circumstances (e.g.
time sensitive
requests) the head of agency, reviews the draft technical inputs/ responses. If there are
corrections/enhancements needed, the
DC/designated OIC or head of agency returns the draft to the technical officer for revision.

Concerned
Division
Chief/Officerin-
Charge/ Head of
Agency

1.6 The technical officer incorporates the corrections/
enhancements of the
DC/designated OIC or head of agency to the draft technical
inputs/responses and submits the revised document back to the
DC/designated OIC or head of agency, for approval. If there are further enhancements
needed, she/he
revises them until the document is approved by the DC/designated
OIC.

Assigned Technical
Officer

1.7 The Office of the Head of Agency reviews and
signs the document if there are no further comments/inputs. If
there are corrections/changes to be made, the document is returned to the
DC/technical officer.


The technical officer
then revises and
finalizes the document and resubmits the
document to the
DC/designated OIC for approval. Once
approved, the
document is submitted to the Office of the Head of Agency for approval and signature.

Head of Agency/
Officer-In- Charge

Requesting Agency/Client to accomplish the Client
SatisfactionMeasurement (CSM) form

2.1 After the document has
been signed, the
assigned Division
transmits the technical
inputs/response to the requesting party along with the link to the CRSM form.
All accomplished CRSM form are submitted automatically to the
HRMDS for processing.

Assigned
Division

9. Forward the accomplished CSM to HRMDS for processing

Student Internship Program (SIP)

This service provides students with hands-on experience in a real-world work environment, allowing them to apply the knowledge and skills they have learned in the classroom to practical, real-life situations. This experience can be invaluable for students as they prepare to join the workforce, as it helps them develop a deeper understanding of their field and build important professional skills such as communication, teamwork, and problem-solving.


Office or Division

Administrative and Finance Division (AFD) – Human Resource Management and Development Division (HRMDS)

Classification

Highly Technical

Total Processing Time

20 working days

Type of Transaction

Government to Citizen

Fees to be paid

None

Who may avail

External applicants

Documentary requirements

Where to secure

Endorsement/Recommendation Letter

Educational Institution

Photocopy of her/his Certificate of Enrollment

Certificate of good moral character

Course Curriculum/Outline/Syllabus

Updated Curriculum Vitae

Applicant

2 pcs 2x2 ID Picture

SIP Forms required by the school for accomplishment of PCW (e.g., Evaluation Forms, Certificate of Completion, etc.

Educational Institution

Memorandum of Agreement

Educational Institution


Client Steps

Agency Actions

Person in Charge

Processing Time

1. Institution/Student to inquire and submit intention for
internship at PCW
with the following
details:


a. Course;
b. Number of working hours required

c. Number of students through email at
records@eeeporn.com

1.1 Conducts initial
assessment on the
qualification of the internapplicant and consult Divisions of their requirement

HR Officer

4 working days

1.2 Informs HR if they need SI applicants

End user

1 working day

1.3 Updates the applicant:


If there’s a need
If there’s a need, give the list of documentary requirements to the applicant/s.

If none:
Send a reply letter.

HR Officer

1 working day

2. Submit the
documentary requirements for internship to
personnel@eeeporn.com

2.1 Interviews the SIP
applicant/s with the End- User

End User / HR Officer

1 working day

2.2 Identifies agreed
schedules, output/s, and first day internship.

End User

2 working days

2.3 Sends of application results to the candidates via
email

HR Officer

2.4 Sends of application results to the candidates via email

HR Officer

3. Submission of original copies of the
internship requirements

3.1 Collects of the original copies of internship requirements together with the notarized copy of the Memorandum of Agreement

HR Officer

Upon submission of the requirements

4. Attend the Intern
Orientation

4.1 Provides orientation before the first day of duty;and issue PCW SIP ID on the first day of duty;


Orientation topics:
1. Office Rules;
2. Briefing on each Division/Unit’s Function;
3. Target outputs

HR Officer










End user

1 working day

4.2 Introduces the Student Intern during the Flag Ceremony

1 working day

4.3 Turn overs of the intern to the respectivedivision/unit and On-Site Supervisor

HR Officer

1 working day

5. Comply the set target

5.1 Issues Certificate of Completion to the Intern upon completion/submission of target outputs; and submit assessment result of
the student if required by the school

HR Officer

1 working day

6. Filling out of CSM

6.1  Ask the student-Intern to accomplish the CSM

HR Officer

1 working day

6.2 Process the CSM

Requisition of Employment Documents

Description of Service:
This service covers assisting active employees in obtaining various employment-related documents that may be required for legal, administrative, or personal purposes.

The types of documents that may be requested through this service include the following:

  • Certificate of Employment
  • Certificate of Employment with Compensation and Benefits
  • Land Bank Loan/Concern
  • GSIS Loan/Concern
  • PAG-IBIG Loan/Concern
  • Updated Leave Credits
  • Certificate of No Pending Case
  • Certificate of No Pending Nomination to a Scholarship Program
  • Copy of 201 Files Records
  • Copy of Service Records
  • Copy of Income Tax Return (ITR)

Office or Division

Administrative and Finance Division (AFD) – Human Resource Management and Development Section(HRMDS)

Classification

Complex Transactions

Total Processing Time

7 working days

Type of
Transaction

Government to Government, Government to Citizen

Fees to be paid

None

Who may avail

Former Employees

Documentary requirements

Where to secure

Requisition Issuance Slip

PCW Portal
HRMDS Office


Client Steps

Agency Actions

Person in Charge

Processing Time

1. Accomplish and submit the Requisition Issuance Slip to the HRMDS
through the online
form or printed
copy.

1.1 Receive the accomplished Requisition Issuance Slip.

1.1.1 If the request is for a copy of Income Tax Return (ITR),
forward the request to the Accounting Section for processing.


1.1.2 Processes the request by verifying the data using the
available records and the HRIS.

HR Staff

1 hour

1.2 Review and verify the information indicated in the request using available records and the HRIS.

HR Staff

3 working days and 5 hours

1.3 After verification, prepare the requested document/s and forward them to the
HRMDS Head/Chief
Administrative Officer for review and signature.

HR Staff

1 working day

2. Keep the lines open in case the HRMDS gives updates on the status of the request.

2.1 Review the document/s and check if all information is correct.


2.1.1 If all information is correct, forward the signed document/s to the HR Staff
for issuance.


2.1.2 If information is incorrect, forward the document/s to the HR Staff for revision.

HRMDS
Head/Chief
Administrative
Officer

HR Staff

1 working days

2.2 Once signed, send the document/s to the client/s.

HR Staff

1 hour

3. Accomplish and submit the Client Request and Satisfaction Measurement (CSRM) form to the HRMDS.

3.1 Provide the link to the online CRSM Form and request the client/s to accomplish the form.


3.2 Process the CRSM

HR Staff

1 hour

Releasing of Check Payment/Tax Certificate

Description of Service:
This service includes releasing of check payment to suppliers/service providers/consultant and issuance of Tax Certificate/ BIR 2307 for the payments made via LDDAP-ADA.


Office or Division

Administrative and Finance Division (AFD) – Cashier Section

Classification

Simple Transactions

Total Processing Time

20 minutes

Type of
Transaction

Government to Citizen

Fees to be paid

None

Who may avail

External Clients (Supplier/Service Provider/Consultant)

Documentary requirements

Where to secure

For Releasing of Check Payment:
- Official Receipt
- Authorization Letter
- Valid Identification Card (IDs)

For Releasing of Tax Certificate
- Official Receipt
- Valid Identification Card (ID)


Client request and Satisfaction Measurement
(CRSM) form

N/A








Security Guard


Client Steps

Agency Actions

Person in Charge

Processing Time

1. All client/s pass through the Security Guard for identification and other security procedures.

1.1 The Security Guard requests the client/s to fill out the Client Request and Satisfaction Measurement (CRSM) form where the nature of the request is indicated.


1.2 If the transaction is identified as pick up of check / Tax Cert, SG will notify Cashier with the name of Supplier/ Service Provider/Consultant and the nature of transaction.

Security Guard

2-5 minutes

2. Clients to proceed to designated area to meet the Cashier Staff

2.1 Cashier Staff to check and collect the documentary requirements for the releasing of checks/ Tax Certificate

2.2 If documentary requirements needed
are complete and accurate,Cashier Staff will release the checks/Tax Certificate.


Staff will release the checks/Tax Certificate.

Cashier Staff

10 minutes

3. Client to accomplish the CRSM form and drop it at the box located near the Security Guard

3.1 Ask the client to accomplish the CRSM form.


The Human Resource Management and Development Section (HRMDS) will collect and process the CRSM.

Cashier Staff

5 minutes